FAQs

• How long are shipping times?

Your products will ship within two to five days of your order, and then take up to two weeks to reach your doorstep. Each product at Lifestyle Travel Trading has an estimated delivery time that you can find in the product description. Currently product shipping is taking longer due to Covid-19 so please check product for the estimated shipping times. 

• Is there an express shipping option?

Not all products have an express shipping option.  This is because we use various suppliers for our merchandise fulfilment. If an express shipping option is available then an option to add this will be shown on the check-out page. If you want to receive your order early, then add a note in the check out area and we can get back to you if this is possible and the cost for this. 

• What's your return policy?

On the vast majority of items* instead of returning them, first contact us. Why? Depending on the value of the item returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. *Certain high value items will be required to be returned.  We will advise when you contact us if you will need to return your item or if we will just process a return as above.

• Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it. *see above in relation to high value items – which may need to be returned.

• What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us. *see above in relation to high value items – which may need to be returned. 

• Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

• Do you have a rewards scheme?

Yes, Lifestyle Travel Trading has a rewards scheme that is free to join and offers lots of benefits.  If you wish to join just click the Rewards icon at the bottom right of our pages. You will have an option to sign in if you are already a member or join by clicking 'start earning now'.  You will get 100 points just for signing up, points on your birthday (need to add your birthday in your account), points for liking us on various social media platforms, points on your purchases which can then be redeemed for discounts on your orders.  You can also refer friends and customers who will receive a discount coupon and so will you.

Each time you are on our site and you sign in you can see your latest points balance and ways to earn and redeem.

To get started look for the below icon at the bottom of the page and click.