Refund, Returns and Exchanges Policy

Last updated: 19 July 2026

1. Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If a product is faulty, unsafe, not of acceptable quality, does not match its description or is not fit for a purpose you made known to us, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and whether the problem is major or minor.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded. The change-of-mind conditions and exclusions below do not apply where you are entitled to a remedy under the ACL or another applicable consumer law.

2. Change-of-mind returns

In addition to your legal rights, Lifestyle Travel Trading offers eligible customers a voluntary 30-day change-of-mind return period. A request must be submitted within 30 days after the item is delivered.

To qualify, the item must be unused, unworn, unwashed and in its original condition, with its original tags, hygiene seals and packaging intact. Proof of purchase is required. The item must remain suitable for resale.

A return request is not approval. Please wait for written return instructions before sending anything. Goods sent to a supplier, sender address or other location without authorisation may not reach the correct returns facility.

3. Items excluded from change-of-mind returns

We do not accept change-of-mind returns or exchanges for:

• underwear, lingerie, swimwear, swimming trunks and other intimate apparel;
• personalised, engraved, customised, made-to-order or printed-on-demand goods;
• gift cards;
• goods marked Final Sale; or
• products that have been used, worn, washed, altered, damaged after delivery, or returned without required tags, seals or packaging.

These exclusions do not apply to faulty, damaged, unsafe, incorrectly supplied or misdescribed goods, or where applicable law gives you a non-excludable right to cancel or obtain a remedy.

For customers who have statutory cancellation or withdrawal rights, including eligible UK or European customers, any hygiene exclusion applies only to the extent permitted by applicable law. This may include sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken.

4. Sizing and fit

Product sizing can vary between products and suppliers. Please use the size chart and measurement guidance shown on the exact product page before ordering.

An eligible non-intimate item that does not fit may be considered under the voluntary change-of-mind process if it satisfies all conditions in Section 2. Intimate apparel is excluded from change-of-mind returns as described in Section 3.

5. Faulty, damaged, unsafe, misdescribed or incorrect goods

Please contact us as soon as reasonably possible if an item arrives damaged, appears faulty or unsafe, is materially different from its description, or is not what you ordered.

Provide your order number, a description of the problem and, where reasonably possible, clear photographs or video showing the item, packaging and shipping label. This helps us assess the issue quickly but does not remove your legal rights.

We may need to inspect the item before confirming the appropriate remedy. For a major problem, the ACL may allow you to choose a refund or replacement. For a minor problem, we may first provide a repair or another remedy within a reasonable time. We will not require you to deal directly with a manufacturer, supplier or delivery partner to exercise rights you have against Lifestyle Travel Trading.

Where the goods fail to meet a consumer guarantee, Lifestyle Travel Trading will bear reasonable return costs where required by law and will provide appropriate instructions.

6. Starting a return request

You may submit a request through your customer account or contact info@lifestyletraveltrading.com.au.

Please include:

• your order number;
• the email address used for the order;
• the item concerned;
• the reason for the request; and
• supporting photographs or video where relevant and reasonably available.

Do not include passwords, payment-card details or other unnecessary sensitive information.

We aim to acknowledge requests promptly. Complex matters or requests requiring supplier or carrier evidence may take longer to assess. Submission through a customer account or returns tool does not automatically confirm eligibility or approval.

7. Return shipping and inspection

For an approved change-of-mind return, the customer is responsible for return shipping and any associated tracking or insurance costs. We recommend using a tracked service. Original delivery charges and optional express-shipping charges are not refundable for a change-of-mind return except where required by law.

No restocking fee applies to an eligible return under this policy.

For faulty, damaged, unsafe, misdescribed or incorrectly supplied goods, return costs and other remedies will be handled in accordance with the ACL and any other applicable law.

8. Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will normally be issued to the original payment method. Where you voluntarily choose store credit, it will be applied to your customer account.

We will not replace a legally available refund with store credit without your agreement.

Once processed by us, a refund may take additional time to appear depending on your bank or payment provider.

9. Exchanges

We do not operate a direct exchange service for most products. Where an eligible return is approved, you may place a new order for the preferred item after the refund or agreed store credit has been processed. This helps avoid delays or loss of availability.

10. Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will try to help, but orders may enter processing quickly and a change or cancellation is not guaranteed.

If an order has already been processed or dispatched, the applicable change-of-mind, cancellation or consumer-guarantee rules will apply. Customised, personalised and made-to-order products cannot normally be cancelled once production has started, except where required by law.

11. International customers

Customers may have additional mandatory rights under the laws applying in their location. This policy does not exclude those rights. Where a mandatory local rule conflicts with this policy, the mandatory rule applies.

12. Contact

Lifestyle Travel Trading
Email: info@lifestyletraveltrading.com.au
Australia