Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund, exchange or return. (conditions apply*).If you are registered and have an account you can process your return request through your dedicated account page, when signing into your account on the home page.

To be eligible for a return (*applicable to certain high value items at discretion of Lifestyle Travel Trading), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

On most goods* instead of returning items, you can emal; sales@lifestyletraveltrading.com.au for a full refund or store credit. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full or a store credit* (*subject to above return conditions). Then, if possible, you can donate your product to a local charity or recycle it.

Store Credit vs Refund

Depending on the nature of the issue and the reason for the return/refund request a judgment will be made as to whether to offer a full refund or a store credit.  You will also have the option to request a store credit if you prefer this to a refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items.

Unfortunately, we cannot accept returns on gift cards. We also can not give refunds on printed clothing (unless damaged or defective) and accessories so please ensure you choose the size correctly.

Exchanges

Please email;sales@lifestyletraveltrading.com.au within the 30-day policy so we can assess your exchange request. Just tell us the reason for the exchange and ensure you have a copy of the original receipt of proof of purchase.

Refunds will not be given on customisable/printed products
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

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You can always contact us for any question on the refund policy at sales@lifestyletraveltrading.com.au