Privacy policy

Last updated: 19 July 2026

1. About this policy

Lifestyle Travel Trading ("Lifestyle Travel Trading", "we", "us" or "our") respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit lifestyletraveltrading.com.au, communicate with us, create an account, use our chat or customer-service features, make a purchase or otherwise interact with our services.

This policy should be read with our Terms of Service, Refund, Returns and Exchanges Policy, Shipping and Delivery Policy and any notice shown when information is collected.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • identity and contact information, including your name, email address, telephone number, billing address and delivery address;
  • account information, preferences, saved items, loyalty information and communication choices;
  • order, payment-confirmation, transaction, return, refund and delivery information;
  • product interests, browsing activity, cart activity, searches and interactions with our website, messages and marketing;
  • messages, attachments, photographs, videos and other information you provide to customer service or through Shopify Inbox;
  • device, browser, IP address, cookie identifiers, network and website-usage information;
  • marketing consent, unsubscribe, cookie-consent and data-sharing opt-out choices;
  • fraud-prevention, security and identity-verification information; and
  • information lawfully received from Shopify, payment providers, fulfilment and delivery providers, analytics services, advertising platforms, social networks and other service providers.

Please do not send passwords, full payment-card details or other unnecessary sensitive information through chat, email or support forms.

3. How we collect information

We collect information:

  • directly from you when you place an order, create an account, subscribe, complete a form, enter a promotion, contact us or use chat;
  • automatically through Shopify and technologies such as cookies, pixels, local storage and similar tools; and
  • from service providers and platforms that help us operate, protect, analyse and market the store or fulfil orders.

4. How we use personal information

We may use personal information to:

  • provide products, process payments and orders, arrange fulfilment and delivery, and manage returns, refunds and disputes;
  • create and manage customer accounts, preferences and loyalty features;
  • respond to questions and provide customer support;
  • personalise the store, product recommendations, content and offers;
  • send transactional communications and, where permitted or consented to, marketing communications;
  • operate, secure, troubleshoot and improve our website, services and customer experience;
  • measure website, campaign and advertising performance;
  • detect and prevent fraud, misuse and security incidents;
  • comply with legal, tax, accounting and regulatory requirements; and
  • establish, exercise or defend legal rights.

Where consent is required, you may withdraw it through the relevant preference or unsubscribe control or by contacting us. Withdrawal does not affect processing already lawfully undertaken.

5. Shopify, personalisation and Network Intelligence

Our store is hosted by Shopify. Shopify processes personal information to provide the store, checkout, customer accounts, payments, fraud protection, analytics, personalisation and other services used by us.

Shopify Network Intelligence is enabled for this store. Shopify may securely combine information from our store with information from other Shopify merchants to provide enhanced services such as fraud protection, analytics, advertising measurement, product improvement and personalisation. Shopify states that other merchants cannot see our customer data.

We use Shopify's automated cookie banner and data-sharing opt-out page in supported regions. Shopify is expected to respect applicable consent, Global Privacy Control and data-sharing opt-out choices for Network Intelligence as described in Shopify's privacy documentation. Available choices may vary by location.

You can learn more about Shopify's processing and exercise rights concerning Shopify consumer services through Shopify's privacy resources and privacy portal.

6. Shopify Inbox and AI-assisted customer service

We use Shopify Inbox to provide online chat, order support and product guidance. When you use chat, Shopify and Lifestyle Travel Trading may process your messages, account or contact details, relevant order information, browsing context and product interactions to provide and improve the service.

Shopify Inbox may use an AI-assisted agent to answer questions, recommend products, retrieve eligible order information and pass a conversation to a person. AI responses can be incomplete or incorrect. The agent does not have authority to approve refunds, returns, compensation, policy exceptions or other commercial decisions. Material customer-service decisions are reviewed by an authorised person.

Chat conversations may be connected to a verified customer account and retained with customer-service history. If a conversation requires assistance, it may be handed to us and may generate an email notification. Do not use chat for emergencies or send passwords or payment-card details.

7. Cookies, analytics and advertising

We use necessary cookies to operate the store and may use optional cookies or similar technologies for analytics, personalisation and advertising where permitted. These technologies may record device information, browsing behaviour, cart activity, campaign interactions and advertising identifiers.

Our current services include Shopify analytics and may include Google Analytics and advertising or social-media services. Available cookie controls depend on location. Where our cookie banner is displayed, you can use it to accept, reject or manage relevant categories. You may also adjust browser settings, although blocking necessary technologies can affect store functions.

Where available, our data-sharing opt-out page and recognised Global Privacy Control signals can be used for applicable sale, sharing or targeted-advertising choices.

8. Marketing communications

We may send marketing by email, SMS or another channel where you have consented or where otherwise permitted. Messages may be personalised using account, purchase, browsing or engagement information.

You can unsubscribe using the link or instructions in a message or by contacting us. Service communications concerning an order, account, security or customer-support matter may still be sent.

SMS opt-in information and consent are not sold or shared with unaffiliated third parties for their own marketing. Service providers may process that information only to provide messaging services for us.

9. When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • Shopify and providers supporting hosting, checkout, accounts, payments, fraud prevention, analytics, marketing and customer service;
  • suppliers, fulfilment partners, printers, warehouses, delivery providers, customs agents and returns providers involved in an order;
  • professional advisers, insurers, auditors and technology or security providers;
  • advertising, analytics and social-media platforms, subject to applicable consent and opt-out rights;
  • regulators, courts, law-enforcement bodies or other parties when required or authorised by law; and
  • a purchaser, adviser or other relevant party in connection with a proposed or completed business transaction.

We do not sell personal information for money. Some privacy laws use "sell", "share" or "targeted advertising" more broadly. Where those laws apply, relevant controls are provided through our cookie banner, data-sharing opt-out page or other privacy controls.

10. Overseas processing

Lifestyle Travel Trading operates from Australia and uses international ecommerce, technology, fulfilment, delivery, analytics and marketing providers. Personal information may therefore be processed in Australia and other countries where Shopify or our providers operate.

Privacy protections in another country may differ from those in your location. Where required, we and our providers use contractual or other recognised safeguards for international transfers. Supplier or delivery information is limited to what is reasonably necessary for the relevant service.

11. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. Retention periods vary by record type and applicable law.

We use reasonable administrative, technical and organisational safeguards. No transmission or storage system is completely secure. Contact us promptly if you believe your account or personal information has been compromised.

12. Your privacy rights and choices

Depending on your location, you may have rights to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request deletion in applicable circumstances;
  • object to or restrict certain processing;
  • receive portable information where applicable;
  • withdraw consent;
  • opt out of certain marketing, sale, sharing or targeted advertising; and
  • complain to a privacy regulator or appeal an applicable privacy-rights decision.

To make a request, contact info@lifestyletraveltrading.com.au. Explain the request and provide enough information for us to identify the relevant records. We may need to verify your identity and may retain information where permitted or required by law.

You can also manage certain information and requests through your Shopify customer account and Shopify's privacy controls.

13. Privacy questions and complaints

Contact us first if you have a privacy question or complaint. Include a clear description and your preferred contact method. We will acknowledge the matter and investigate it within a reasonable period. We may ask for additional information where needed.

If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner or the privacy or data-protection regulator in your location.

Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints

14. Children

Our services are not directed to children under 16, and we do not knowingly collect personal information from them without appropriate authorisation. Contact us if you believe a child has provided personal information so that we can assess and take appropriate action.

15. Third-party sites and services

Links or integrations may lead to services controlled by other organisations. Their privacy practices are governed by their own policies. Review those policies before providing information.

16. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version and its last-updated date will be published on our website. Where required, we will provide additional notice of significant changes.

17. Contact

Lifestyle Travel Trading
Email: info@lifestyletraveltrading.com.au
Postal address: PO Box 651, Buddina, Queensland 4575, Australia