Shipping and Delivery Policy

Last updated: 19 July 2026

1. Order processing

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. Processing begins after payment and any required order checks have been completed.

Customised, personalised, made-to-order and printed-on-demand products may require additional production time. Where relevant, this will be stated on the product page.

2. Delivery estimates

The estimated delivery time applying to an item is shown on its product page. Delivery estimates begin after dispatch, not when the order is placed.

Delivery dates are estimates rather than guarantees unless we expressly agree otherwise. Delivery may be affected by the destination, supplier or production location, carrier capacity, customs processing, public holidays, severe weather and other circumstances outside normal operations.

3. Separate shipments

Products may be supplied from different fulfilment locations. Items from the same order may therefore be dispatched separately and arrive at different times. You will not be charged additional delivery fees solely because we divide an order into separate shipments.

4. Shipping destinations and charges

Available destinations, delivery services and charges are shown at checkout after the delivery address has been entered. A product or service may not be available to every destination.

Do not rely on a delivery option until Shopify checkout confirms that it is available for the exact products and destination in your order.

5. Tracking

We will email dispatch and tracking details when tracking is available. Some postal, local-delivery or economy services may provide limited tracking or no end-to-end tracking.

Tracking events can take time to appear or may be recorded only at selected points in the journey. A lack of recent tracking activity does not necessarily mean that a parcel has stopped moving.

6. Address accuracy

Please check the recipient name, delivery address, postcode and contact details before placing your order. Contact us immediately if something is incorrect. We will try to help, but an address change is not guaranteed after processing or dispatch has started.

Additional costs caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

7. Customs, duties and import taxes

International orders may be subject to customs procedures, import duties, taxes, brokerage or handling charges imposed by the destination country or delivery provider. Unless checkout expressly states otherwise, these charges are not included in the product price or delivery charge and are the customer’s responsibility.

Customs authorities may require information from the recipient and may delay, hold or return a shipment. Lifestyle Travel Trading cannot control customs decisions, but we will provide available order or shipping information where reasonably required.

8. Delayed, missing or returned parcels

If a parcel has not arrived within the estimate shown for the product, first check the tracking information and delivery address. Then contact info@lifestyletraveltrading.com.au with the order number and the email address used for the order.

We may need to allow a reasonable carrier investigation period before confirming that a parcel is lost. This does not limit any rights or remedies available under the Australian Consumer Law or another applicable consumer law.

If a parcel is returned because delivery was refused, it was not collected, or the address was incorrect or incomplete, we will assess the appropriate next step. Redelivery or other reasonable costs may apply where permitted by law.

9. Damaged or incorrect deliveries

If an item arrives damaged or is not what you ordered, contact us as soon as reasonably possible. Include the order number and, where reasonably available, photographs of the item, packaging and shipping label. Do not dispose of the item or packaging until we advise you, unless retaining it would be unsafe.

Your rights and available remedies are explained in our Refund, Returns and Exchanges Policy. Nothing in this Shipping and Delivery Policy excludes rights that cannot lawfully be excluded.

10. Contact

Lifestyle Travel Trading
Email: info@lifestyletraveltrading.com.au
Australia