Frequently Asked Questions
How long does order processing take?
Orders are normally processed within two to five business days, excluding weekends and public holidays. Customised, personalised, made-to-order and printed-on-demand products may need additional production time. Where relevant, this is stated on the product page.
How long will delivery take?
The estimated delivery time for an item is shown on its product page. The delivery estimate begins after dispatch, not when the order is placed. Estimates are not guarantees unless Lifestyle Travel Trading expressly agrees otherwise.
Items may be supplied from different fulfilment locations, so products from one order can arrive separately.
Is express delivery available?
Express delivery is not available for every product or destination. Any available delivery services and charges are shown at checkout after you enter the delivery address. Do not rely on an express option until checkout confirms it for the exact products and destination.
Will I receive tracking?
We will email dispatch and tracking details when tracking is available. Some postal, local-delivery or economy services may provide limited tracking or no end-to-end tracking. Tracking events can also take time to appear.
Can I change or cancel my order?
Contact orders@lifestyletraveltrading.com.au immediately and include the order number and the email address used at checkout. We will try to assist, but changes or cancellation cannot be guaranteed after processing, personalisation or fulfilment has begun.
If the order cannot be cancelled, you may be able to request a return after delivery if it is eligible under our Refund, Returns and Exchanges Policy.
What is your return policy?
Eligible customers may request a voluntary change-of-mind return within 30 days after delivery. The item must satisfy the conditions in our Refund, Returns and Exchanges Policy. Some products, including specified intimate, personalised and final-sale goods, are excluded from change-of-mind returns.
These exclusions do not remove rights concerning faulty, unsafe, damaged, incorrectly supplied or misdescribed goods.
Contact returns@lifestyletraveltrading.com.au or use the approved account return process. Wait for written instructions before sending anything, because the correct returns location can differ from the sender or postal address.
What if my item is faulty, damaged or incorrect?
Contact support@lifestyletraveltrading.com.au as soon as reasonably possible. Include the order number, a description of the issue and, where reasonably available, photographs or video of the product, packaging and shipping label.
LTT will assess the matter and explain the appropriate remedy and whether the product needs to be returned. Your rights under Australian Consumer Law and any other applicable mandatory law are not limited.
Do you offer exchanges?
LTT does not operate a direct exchange service for most products. When an eligible return is approved, you can normally place a new order for the preferred item after the refund or agreed store credit has been processed.
What happens if my parcel is delayed or missing?
First check the tracking information and delivery address. If the parcel has not arrived within the estimate shown for the product, contact support@lifestyletraveltrading.com.au with the order number and the email address used for the order.
LTT may need to allow a reasonable carrier investigation period before confirming that a parcel is lost. This does not limit your legal rights.
Do international orders attract duties or taxes?
International orders may be subject to import duties, taxes, brokerage or handling charges imposed by the destination country or delivery provider. Unless checkout expressly states otherwise, these charges are not included in the product price or delivery charge and are the customer's responsibility.
How do I contact LTT?
Live chat with Travis is the recommended first route for common questions. You can also email support@lifestyletraveltrading.com.au. Specialist contacts are available through our Contact Information.
Live chat and monitored customer-contact hours are 5:00 pm to 11:59 pm Brisbane time. Enquiries can be submitted outside those hours and will be reviewed as soon as reasonably practicable.
Is Travis a human support agent?
Travis is LTT's AI-assisted customer-service agent. Travis can provide general guidance and help route enquiries, but cannot independently approve refunds, compensation, policy exceptions or other material commercial decisions. Matters requiring judgement may be referred for human review.
Do you have a rewards programme?
Yes. LTT operates a rewards programme. Questions about membership or rewards can be sent to rewards@lifestyletraveltrading.com.au.
Where can I find the full policies?
The complete policies are available through the website footer. The full approved policy takes precedence over this summary where more detail is required.